Privacy Policy
Last Updated: 23 May 2025
Entity: Zencross Limited ("HelperSeek," "we," "us")
Jurisdiction: Hong Kong SAR
1. Data We Collect
From Employers/Helpers:
- Profile data (name, contact, skills, salary expectations)
- WhatsApp messages/voice notes (for matching purposes)
- Visa/work permit documents (processed only as-needed for HK labor law compliance)
Automatically:
- Usage logs (time spent, features accessed)
- Device info (OS, IP address for security)
2. How We Use Data
- To match helpers with employers via AI algorithms
- To comply with HK labor laws (e.g., visa sponsorship verification)
- To improve our services (anonymous analytics)
3. Data Sharing
• Never sold to third parties
• Limited sharing with:
- Government bodies (if required for visa processing)
- Payment processors
- Helpers/employers (to facilitate matches)
4. Data Security
- Encryption: All data in transit (SSL) and at rest (AES-256)
- Access controls: Strict employee permissions
- Retention: Deleted after 2 years of inactivity
5. Your Rights
- Access/correct your data via WhatsApp request
- Delete account by messaging "DELETE" to HelperSeek
- Opt out of marketing (reply "STOP" to promotions)
6. Contact Us
Data Protection Officer:
📧 jason@helperseek.com
📞 +85252239628
🏢 2/F AXA Southside, 38 Wong Chuk Hang Rd, Wong Chuk Hang, Hong Kong